Refund Policy

Exchanges

Our policy is only good for Same value product exchanges.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being Exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be exchange. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-exchangable items:
-Gift cards
-Downloadable software products
-Some health and personal care items

To complete your Exchanged, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial Exchanged are granted (if applicable)

Book with obvious signs of use.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Exchanges (if applicable)

Once your Exchange is received and inspected, we will send you an email to notify you that we have received your exchange item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your Exchange will be processed, and a replacement will be sent.

Late or missing Exchanges (if applicable)

If you haven’t received a Exchange yet, first check email for promo code again.
There is often some processing time before a Exchange is processed.

If you’ve done all of this and you still have not received your Exchange yet, please contact us at sales@platinumxcbd.com

Sale items (if applicable)

Only regular priced items may be exchanged, unfortunately sale items cannot be Exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@platinumxcbd.com

Gifts

If the item was marked as a gift when purchased and exchange is shipped directly to you, you’ll receive a gift credit for the value of your Exchange. Once the item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Exchange to the gift giver and he will find out about your Exchange.

Shipping

To Exchange your product, you should email us.

You will be responsible for paying for your own shipping costs for Exchanging your item. Shipping costs are non-refundable. If you receive a Exchange, the cost of Exchange shipping will be deducted from your Exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your Exchange item.